European Commission examines Booking.com safeguards against phishing scams

What happened

The EU Commission said it will assess whether Booking.com has taken sufficient steps to protect customers from phishing attacks. The review follows concerns that scammers may exploit the platform to trick users into revealing personal data. No enforcement action has been taken yet, and the Commission has not set a timeline for the investigation. The outcome could lead to guidance or enforcement if deficiencies are found.

Why it matters

Travel booking sites may need to strengthen anti‑phishing controls and user‑education measures to avoid future EU scrutiny.

Business impact

Companies in the online travel sector should audit their phishing detection and customer communication processes to ensure compliance with EU consumer protection expectations.

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